Privacy policy
Features ("we," "our," "us") respects your privacy and is committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights.
Information We Collect
- Personal details: name, phone number, email address, shipping/billing address
- Order information: items purchased, order history, payment method
- Technical data: IP address, browser type, device information, and cookies collected automatically when you browse our website
How We Use Your Information
- To process and deliver your orders
- To communicate order updates, confirmations, and customer support
- To send promotional offers and newsletters (only with your consent — you can opt out anytime)
- To improve our website, products, and customer experience
- To prevent fraud and ensure secure transactions
Cookies Our website uses cookies to enhance browsing experience, remember cart items, and analyze site traffic. You can disable cookies through your browser settings, though this may affect site functionality.
Sharing of Information We do not sell or rent your personal information. We may share necessary data with:
- Courier/delivery partners (for order fulfillment)
- Payment processors (to complete transactions securely)
- Service providers who help operate our website (e.g., hosting, analytics)
Data Security We use reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. However, no online transmission is 100% secure, and we cannot guarantee absolute security.
Your Rights You may request to access, correct, or delete your personal information at any time by contacting info@features.com.pk.
Changes to This Policy We may update this Privacy Policy periodically. Changes will be posted on this page with a revised effective date.
Contact Us For privacy-related questions, reach out to: 📧 info@features.com.pk | 📞 041-5470992